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Flat pricing · No per-agent cost

The Tidio alternative with the AI included in one flat price

Tidio is an easy, affordable chat widget and help desk for small businesses and ecommerce, with the Lyro AI agent and a free plan to start. As you grow, pricing runs on two meters: billable conversations on your plan and Lyro AI conversations billed separately. Bund AI puts the AI agent, the actions and the team seats into one flat monthly price.

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Written by the Bund AI team · Updated September 23, 2026

Why switch at all

What teams run into with Tidio

01

Two meters to watch

Plans are limited by billable conversations, and Lyro AI conversations are purchased separately. Both grow with traffic.

02

Price steps as you grow

Moving up for more conversations or features means jumping to the next plan tier, and higher tiers add usage-based pricing.

03

Built for a small shop's first chat

Tidio is excellent for getting started. Teams that want the AI to complete refunds, order changes and bookings often want more from it.

Side by side

Tidio and Bund AI

How each one charges and what it actually resolves versus routes.

Tidio

Plans limited by billable conversations
Lyro AI conversations billed separately
Higher tiers add usage-based pricing
Seat limits on self-serve plans
Switching means exporting from a closed system

Bund AI

One flat monthly price per plan, AI replies included
20+ built-in actions: refunds, order changes, tracking, bookings
Web chat and email from one knowledge base, 40+ languages
Human handoff with the full conversation and context
Straightforward export if you ever want to switch
Your options

Best Tidio alternatives & competitors

The Tidio competitors teams most often shortlist, and who each one suits. Full disclosure: we make Bund AI, so it's first. The rest are the tools that come up most in buyers' shortlists and AI answers.

  1. 01

    Bund AI · from $0.99 / month

    AI agent for web chat and email that answers from your own content and takes the action: refunds, order changes, tracking and bookings. Hands off to your team with context. Flat monthly plans with seats included.

  2. 02

    LiveChat

    Polished live chat for human agents, priced per agent.

  3. 03

    Gorgias

    Shopify-focused help desk priced by ticket volume.

  4. 04

    Intercom

    Bigger platform with the Fin AI agent, billed per outcome plus seats.

  5. 05

    Chatbase

    AI agent builder trained on your content, priced by message credits.

In practice

A resolved conversation, not just an assigned ticket

The agent answers the request from your own content, takes the action behind it, and leaves your team a full history if a person needs to step in.

A resolved conversation in the Bund AI dashboard, with the transcript, the actions taken, and an AI summary.
Honestly

When you should stay with Tidio

Bund AI isn't the better choice for every case. Here's when we'd tell you not to switch:

You need a free plan and your volume is small enough to stay on it.
You want WhatsApp, Messenger and Instagram in the same inbox.
You prefer paying per AI resolution with a guaranteed resolution rate.
You mainly need a visual flow builder for marketing popups.
FAQ

Questions people ask

How is Bund AI priced compared with Tidio?
Tidio prices plans by billable conversations and bills Lyro AI conversations separately. Bund AI charges one flat monthly price per plan with AI replies and team seats included: Basic is $0.99, Starter $49, Growth $99 and Scale $199 a month.
Does Bund AI work with Shopify stores?
Yes. It looks up orders, tracks shipments, issues refunds and edits orders inside the conversation, and connects through open APIs rather than a single app store.
Can I bring my existing data over?
Yes. You import your knowledge as help articles, documents, or PDFs, and export existing tickets from your current provider to import into Bund AI. Nothing is stored in a proprietary format that makes a future switch harder.
What happens to my data?
Bund AI runs on our infrastructure, and conversation history and customer data live in your account there. For AI answers, that request is sent to a language model provider under contract; you can export your data at any time.

See everything Bund AI does

Compare it yourself.

Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.

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