Bund AI
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The AI chatbot for customer support that actually resolves tickets

Most chatbots for customer support follow a script and hand off anything unexpected. Bund AI reads what a customer means, answers from your real content, and takes the action behind the request, so tickets close instead of just getting routed.

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The problem

Where scripted chatbots fall short

01

Scripted bots stall on real questions

Ask anything slightly off the script and a rules-based chatbot loops, asks you to rephrase, or routes you to a form.

02

Chatbots talk, they don't act

A bot can recite your refund policy. It can't actually issue the refund, so the ticket still lands on a person.

03

Support volume keeps climbing

Every repeat question a bot deflects to an article is a question your team still ends up answering by email.

What it does

It takes the action, not just the question

Connect your knowledge base and it starts resolving from day one. Risky actions pause for a one-tap human approval, and anything that truly needs a person hands off with full context.

answer from your help docs and policiesissue refunds, change orderscancel or reschedulelook up orders and accountsescalate with full context+ custom
A resolved conversation in the Bund AI dashboard, with the transcript, the actions taken, and an AI summary.
86.7%
of tickets resolved with no human touch

Measured across early Bund AI rollouts. Your resolution rate depends on how complete your knowledge base is.

FAQ

Questions people ask

Is this just another rules-based chatbot?
No. A chatbot follows a script and matches keywords to canned replies; ask it something off the path and it loops or hands you a form. Bund AI reads what a customer actually means, answers from your real knowledge, and takes the action behind the request instead of just pointing them elsewhere.
What can it actually do, beyond answering questions?
It issues refunds, changes or cancels orders, reschedules appointments, and looks up orders and accounts, then confirms the result to the customer in the same reply. Risky actions pause for a one-tap human approval.
Does it replace my support team?
No. It resolves the repetitive, high-volume questions on its own and hands off anything that needs judgment or is out of scope, with the full conversation attached, so your team only sees what actually needs them.
Which channels does it work on?
Your website chat widget and your support inbox, with one shared memory across both, so a conversation that starts in chat and continues by email doesn't repeat itself.
How long does setup take?
Connect your knowledge base and it can be live on your site and inbox in under a day.

See it resolve a real ticket.

See it resolve a real ticket on your own support flow in a 20-minute demo, or get started today.

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