Paste a customer review. Get 3 ready-to-post replies for Google, Yelp, or anywhere else, free.
Four real review scenarios, positive, negative, and mixed, and the kind of reply this tool writes for each.
A glowing review that mentions a specific staff member.
"Sarah went above and beyond helping us pick the right setup. Couldn't be happier!"
Thank you for this, we'll be sure to pass it on to Sarah, she'll be glad to hear it made a difference. Reviews like this are exactly why she does what she does. Hope to see you again soon!
A negative review about a wrong order with no direct contact given.
"Ordered a large and got a medium. Nobody at the counter seemed to care when I pointed it out."
We're sorry, getting the wrong size and feeling brushed off makes this a two-part miss. We'd like to make it right, could you send us a message with your order details so we can sort out a replacement or refund directly?
A mixed review, good product but slow support response.
"Product itself is great, but support took four days to reply to my question."
Glad the product's working well for you, and you're right that a four-day wait on support is too slow, that's not the standard we're aiming for. We're actively working on response times and appreciate you flagging it specifically.
A review complaining about a billing surprise.
"Got charged more than the quote I was given. Not happy about the surprise."
A charge that doesn't match your quote is on us to explain and fix, not something you should have to chase. Please reach out with your order details so we can review what happened and correct it.
The tool applies these automatically. Written out, they work just as well typed by hand.
"Thank you for your feedback" could be posted under any review. Naming the actual thing the reviewer said proves someone read it.
A review reply competes for attention with the star rating and the review itself. Two to three sentences is usually enough.
State that you're looking into it and invite the reviewer to continue privately, rather than confirming exact fault, amounts, or promises in a comment every future customer can read.
A reply to a five-star review costs little and shows every future reader that engagement isn't reserved for complaints.
A review reply can only apologize in public. Bund AI can turn the issue behind a bad review into an actual resolved support conversation, refund issued or order fixed, automatically.