AI customer service for delivery companies
AI customer service for delivery is software that answers recipient questions and takes the action behind them, then hands off to a person when needed.
Where delivery & courier support breaks
Live status, asked over and over
Where is my package, and when. Recipients want a real ETA, not a tracking page that hasn't updated. Each one is a quick lookup that still eats an agent's time.
Wrong address, missed window
A customer needs to change the drop address or reschedule before the driver arrives. By the time a human replies, the window has closed and the parcel is back at the depot.
Disputes pile up at the depot
Damaged, lost, or left-in-the-wrong-place deliveries turn into back-and-forth threads. Without proof of delivery to hand, every claim takes longer than it should.
The actions it takes, not just the answers
These ship in the delivery & courier setup. Actions that change real systems can pause for a one-tap approval before they run.
Track a delivery
Look up an order by code and return status, ETA, and the delivery timeline.
Reschedule a drop
Move a delivery to a new day within your change window.
Change the address
Update the delivery address before the parcel is out for delivery.
Retrieve proof of delivery
Return the signature or photo for a completed delivery.
Report an issue or file a claim
Log a damaged, lost, or misdelivered parcel and open an escalation.
Hand off cleanly
Route anything that needs a person to your team with the full thread and contact.
What that looks like in practice
Bund AI answers in a 1.8-second median, day or night, so a late-evening delivery question gets a real ETA instead of waiting for morning. Across early rollouts, 86.7% of tickets resolved with no human touch. Your mix of tracking versus claims will shift the number.
Delivery & courier questions, answered
Put Bund AI on your delivery & courier queue
See it resolve a real ticket on your own support flow. Live in under a day, with a free plan to start.