Can it do what Gorgias does for order lookups and refunds?

Yes. Bund AI looks up orders, issues refunds, edits orders, and answers shipping questions directly inside the conversation, the same actions Gorgias is known for, without volume-based pricing behind them.

Does it work outside Shopify?

Yes. It connects through open APIs rather than a single platform's app store, so it isn't limited to one storefront provider.

Can I bring my existing data over?

Yes. You import your knowledge as help articles, documents, or PDFs, and export existing tickets from your current provider to import into Bund AI. Nothing is stored in a proprietary format that makes a future switch harder.

What happens to my data?

Bund AI runs on our infrastructure, and conversation history and customer data live in your account there. For AI answers, that request is sent to a language model provider under contract; you can export your data at any time.

Flat pricing · No per-agent cost

The Gorgias alternative without the per-ticket pricing

Gorgias built a strong help desk for Shopify and ecommerce teams, and its order-lookup integrations are genuinely useful. The catch is the pricing: plans are tied to ticket or order volume, so the bill rises with the exact growth you're trying to have. Bund AI keeps the ecommerce actions and removes that ceiling.

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Why switch at all

What teams run into with Gorgias

Growth taxes the bill

Pricing tied to ticket or order volume means a good sales month turns directly into a bigger invoice, right when margins matter most.

Locked to one ecosystem

Gorgias is built tightly around Shopify and a short list of ecommerce platforms. Teams selling anywhere else get a thinner product.

Unpredictable at scale

As ticket volume climbs, so does the bill, in a way that's hard to forecast a quarter out.

Side by side

Gorgias and Bund AI

What's compared here is structural: pricing model and what the product resolves versus routes. Individual features and prices change too fast to compare meaningfully.

Gorgias

Pricing tied to ticket or order volume

Tightly coupled to Shopify

Hosted by the vendor only

Costs less predictable the faster you grow

Switching means exporting from a closed system

Bund AI

Flat, predictable pricing by conversation volume

Works with any storefront through open APIs

Order lookups, refunds, and edits included on every plan

We host it, no infrastructure for you to run

Straightforward export if you ever want to switch

In practice

A resolved conversation, not just an assigned ticket

The agent answers the request from your own content, takes the action behind it, and leaves your team a full history if a person needs to step in.

Honestly

When you should stay with Gorgias

Bund AI isn't the better choice for every case. Here's when we'd tell you not to switch:

You're deeply invested in Gorgias's specific Shopify app ecosystem today.

You need a large marketplace of pre-built ecommerce integrations out of the box.

Your order volume is small enough that per-ticket pricing barely registers.

You'd rather stay with a tool you already know than switch at all.

FAQ

Questions people ask

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