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Gorgias alternatives: ecommerce support without per-ticket pricing

Gorgias built a strong help desk for Shopify and ecommerce teams, and its order-lookup integrations are genuinely useful. The catch is the pricing: plans are tied to ticket volume, and the AI Agent is billed per automated interaction on top, so the bill rises with the exact growth you're trying to have. Bund AI keeps the ecommerce actions and removes that ceiling. Here's how it compares, plus the other Gorgias competitors Shopify stores consider.

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Written by the Bund AI team · Updated September 23, 2026 · Gorgias prices verified September 2026

Why switch at all

What teams run into with Gorgias

01

Your best month is your most expensive

Plans are tied to ticket volume, with overage per extra ticket. Black Friday, a launch or a shipping delay shows up directly on the invoice, right when margins matter most.

02

AI counts twice

Each AI Agent interaction is billed as an automated interaction and also counts as a helpdesk ticket. Past your tier's allowance, interactions cost $1.50 each, which is why some stores never switch the AI on.

03

Hard to forecast

Two meters that both rise with volume make next quarter's support bill a guess, not a line item.

“The pricing gets steep during Q4”
Gorgias customer, Trustpilot review, May 2026 · source
“At 1.50 USD per AI conversation I cannot justify switching it on”
Gorgias customer, Trustpilot review, July 2026 · source
Side by side

Gorgias and Bund AI

How each one charges and what it actually resolves, plus a worked monthly cost at Gorgias's list prices (verified September 2026).

Gorgias

Pricing tied to ticket volume, with overage per ticket
AI Agent billed per automated interaction, and each one also counts as a ticket
Native Shopify app with order data in the agent sidebar
Voice and SMS available as paid add-ons
Costs less predictable the faster you grow

Bund AI

One flat monthly price per plan, not per ticket
AI replies included in the plan; they never count as tickets
No native Shopify app today: order actions run through custom actions that call your store's API
Refunds, cancellations and address changes can require one-tap approval before they run
Web chat and email; no voice or SMS
Worked example: 3-agent teamAbout 600 tickets a month, 150 of them resolved by the AI Agent.
Line itemPer month
Basic plan (300 tickets)$50
300 extra tickets at $0.40$120
AI Agent on Basic (30 interactions)$27
120 extra AI interactions at $1.50$180
Gorgias total$377 / mo
Bund AI Starter$49 / mo

3 team seats and 1,000 AI replies a month, flat. Order lookups, refunds and edits included. Bund AI counts every AI message rather than resolutions, and a conversation often takes two or three replies, so size the plan on replies, not conversations. Gorgias figures are list prices from its own pricing page.

Gorgias pricing, plan by plan, with worked cost examples

Your options

Best Gorgias alternatives & competitors

The Gorgias competitors teams most often shortlist, and who each one suits. Full disclosure: we make Bund AI, so it's first. The rest are the tools that come up most in buyers' shortlists and AI answers.

  1. 01

    Bund AI · from $0.99 / month

    AI agent for web chat and email that answers from your own content and takes the action: refunds, order changes, tracking and bookings. Hands off to your team with context. Flat monthly plans with seats included.

  2. 02

    Re:amaze

    Ecommerce help desk with live chat, email and social, popular with Shopify stores.

    Best for:
    Stores that want a Gorgias-like help desk with a native Shopify integration.
    Watch out:
    Still a per-seat help desk first; AI is layered on top.
  3. 03

    Richpanel

    Ecommerce help desk focused on self-service and order actions for DTC brands.

    Best for:
    DTC brands that want customers to self-serve order changes.
    Watch out:
    Built for ecommerce only; less useful if you sell services too.
  4. 04

    Tidio

    Low-cost chat widget with the Lyro AI agent, popular with small Shopify stores.

    Best for:
    Small stores that mainly want a cheap chat widget.
    Watch out:
    The AI agent is a separate paid add-on with its own conversation limits.
  5. 05

    Kustomer

    CRM-style help desk that builds a timeline of every customer's orders and conversations.

    Best for:
    Larger brands with complex, high-volume support.
    Watch out:
    Enterprise pricing and setup; overkill for a small store.
  6. 06

    Zendesk

    Full multi-channel help desk with Shopify integrations, priced per agent.

    Best for:
    Teams that also need phone support and deep reporting.
    Watch out:
    Per-agent seats plus per-resolution AI; setup takes real time.
  7. 07

    Help Scout

    Simple email-first help desk with a Shopify integration and a free plan for tiny teams.

    Best for:
    Small teams that mostly answer email.
    Watch out:
    AI Answers is billed per resolution on top of per-user seats.
In practice

A resolved conversation, not just an assigned ticket

The agent answers the request from your own content, takes the action behind it, and leaves your team a full history if a person needs to step in.

A resolved conversation in the Bund AI dashboard, with the transcript, the actions taken, and an AI summary.
Honestly

When you should stay with Gorgias

Bund AI isn't the better choice for every case. Here's when we'd tell you not to switch:

You rely on Gorgias's native Shopify app and order sidebar, and don't want to set up API actions.
You need voice and SMS support inside the same help desk.
Your order volume is small enough that per-ticket pricing barely registers.
You'd rather stay with a tool you already know than switch at all.
FAQ

Questions people ask

What are the best Gorgias alternatives for Shopify?
Re:amaze if you want a Gorgias-style ecommerce help desk with a native Shopify integration; Richpanel for DTC self-service; Tidio for a low-cost chat widget; Kustomer for large brands; Zendesk for a full multi-channel help desk; and Bund AI if you want an AI agent that resolves order questions at a flat monthly price and you're comfortable connecting it to your store's API.
Does Bund AI have a Shopify app?
Not today. Bund AI connects to your store through custom actions: HTTP calls to your store's API for order lookups, refunds, cancellations and address changes, each of which can require one-tap approval before it runs. Custom actions are on the Starter plan and up. If you want order data in a native sidebar with no setup, Gorgias or Re:amaze will be quicker to start.
Does it work outside Shopify?
Yes. Because actions call an API rather than one platform's app, the same setup works for WooCommerce, BigCommerce or a custom store.
How is Bund AI priced compared with Gorgias?
Gorgias charges by billable tickets plus AI Agent interactions, and each AI interaction also counts as a ticket. A 3-agent store at about 600 tickets a month, 150 of them AI-resolved, pays around $377 a month at list prices. Bund AI's Starter plan is $49 a month for 3 team seats and 1,000 AI replies; our Gorgias pricing guide has the full breakdown.
What happens to my bill on Black Friday?
On Gorgias, extra tickets and extra AI interactions are billed as overage, so a peak month costs more. On Bund AI the plan price doesn't change mid-month; if you consistently need more AI replies, you move up a plan.
What counts as an AI reply on Bund AI's plans?
Every message the agent sends a customer, on web chat or email, counts once. Messages your team sends don't count. A conversation often takes two or three AI replies, so 1,000 replies covers a few hundred AI-handled conversations. Plans are billed per calendar month, and you can change plans from your dashboard as volume changes.
Is there a contract, and how do I cancel?
No long contract. Billing runs through Stripe, and you cancel from your dashboard at any time; your plan stays active until the end of the billing period you've paid for.
Can I bring my existing data over?
Yes. You import your knowledge as help articles, documents, or PDFs, and export existing tickets from your current provider to import into Bund AI. Nothing is stored in a proprietary format that makes a future switch harder.
What happens to my data?
Bund AI runs on our infrastructure, and conversation history and customer data live in your account there. For AI answers, that request is sent to a language model provider under contract; you can export your data at any time.

See everything Bund AI does

Gorgias pricing, explained

Related

Keep comparing

Gorgias pricing, explainedBest Tidio alternativesBest Zendesk alternativesBest Help Scout alternatives

Compare it yourself.

Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.

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