Let customers get refunds, order changes, and reschedules without a rep
Bund AI turns support requests into completed actions. Instead of deflecting to a help article, it issues refunds, edits and cancels orders, changes addresses, reschedules, and files claims through your own systems. Risky actions pause for a one-tap human approval, so customers self-serve safely and your queue shrinks.
The roadblocks it removes
Every action becomes a ticket
A refund or an order change the customer could approve in seconds instead becomes a human task. Bund AI completes the action in the conversation, so it never reaches the queue.
Help articles do not do the work
Telling a customer how to do something is not the same as doing it. Bund AI performs the task itself, then confirms it is done, on the web or by email reply.
Risky actions feel unsafe to automate
You do not want a bot issuing large refunds unchecked. Bund AI pauses any action you flag for a one-tap human approval before anything changes, so automation stays safe.
It takes the action, not just the question
Connect the systems you already use and these become actions the agent can take, with approval gating on anything sensitive. Risky actions pause for a one-tap human approval, and anything that truly needs a person hands off with full context.
Measured across early Bund AI rollouts. Available actions depend on the systems you connect and your approval rules.
Questions teams ask
Can the AI agent issue refunds and change orders on its own?
Yes. Bund AI issues refunds, edits and cancels orders, changes addresses, reschedules, and files claims through your own systems. You decide which actions run automatically and which pause for a one-tap human approval first.
How does it connect to my systems?
Through custom actions: you define an HTTP call to your own system with parameters, headers, and a method, and it becomes a tool the agent can use. Every outbound call is blocked from reaching private or internal addresses.
How do approvals work?
Any action you mark as sensitive pauses before it runs. On the web the customer or your team taps to confirm; over email they reply YES. Nothing changes in your systems until it is approved.
Let customers resolve it themselves, safely.
See it resolve a real ticket on your own support flow in a 20-minute demo, or start free today.