Escalation and human handoff that never starts cold
Bund AI hands a conversation to a person only when one is genuinely needed, and never cold, whether that's a support issue or a warm sales lead.
The roadblocks it removes
Everything escalates, or nothing does
Old bots punt almost every ticket to a human, or trap customers in a loop. Bund AI escalates only on clear triggers, so people handle what matters and nothing important gets stuck.
Handoffs start from scratch
A customer who is asked to repeat themselves gets angrier. Bund AI hands off with the full conversation and the customer's details, so your team starts where the agent left off.
Escalations get dropped
An escalation with no owner sits unanswered. Bund AI routes each one to a pinned teammate or whoever has the fewest open, and tracks it through open, in progress, and resolved.
It takes the action, not just the question
Bund AI escalates for clear reasons and routes the conversation to the right person with everything they need. Risky actions pause for a one-tap human approval, and anything that truly needs a person hands off with full context.
Bund AI escalates on low confidence, an explicit request for a person, a sensitive action, a supervisor block, or a tool error.
Questions teams ask
Escalate only what matters. Hand off it ready.
See it resolve a real ticket on your own support flow in a 20-minute demo, or start free today.