Escalation and human handoff that never starts cold
Bund AI hands a conversation to a person only when one is genuinely needed, and never cold. When it escalates, it flips the conversation to handoff, notifies your team by email and Slack, and carries the full context plus the customer's contact, so a teammate picks up mid-thread instead of asking the customer to repeat everything.
The roadblocks it removes
Everything escalates, or nothing does
Old bots punt almost every ticket to a human, or trap customers in a loop. Bund AI escalates only on clear triggers, so people handle what matters and nothing important gets stuck.
Handoffs start from scratch
A customer who is asked to repeat themselves gets angrier. Bund AI hands off with the full conversation and the customer's details, so your team starts where the agent left off.
Escalations get dropped
An escalation with no owner sits unanswered. Bund AI routes each one to a pinned teammate or whoever has the fewest open, and tracks it through open, in progress, and resolved.
It takes the action, not just the question
Bund AI escalates for clear reasons and routes the conversation to the right person with everything they need. Risky actions pause for a one-tap human approval, and anything that truly needs a person hands off with full context.
Bund AI escalates on low confidence, an explicit request for a person, a sensitive action, a supervisor block, or a tool error.
Questions teams ask
When does the AI agent hand off to a human?
Bund AI escalates on clear triggers: low confidence in the answer, the customer explicitly asking for a person, a sensitive action that needs review, a supervisor block, or a tool error. Everything else it resolves on its own.
Does the human get the full context?
Yes. An escalation flips the conversation to handoff and carries the full transcript plus the customer's contact, so your team picks up mid-thread instead of starting cold.
How are escalations routed and tracked?
An auto-assign rule routes each escalation to a pinned teammate or to whoever has the fewest open. Escalations move through open, in progress, and resolved, and your team is notified by email and optional Slack.
Escalate only what matters. Hand off it ready.
See it resolve a real ticket on your own support flow in a 20-minute demo, or start free today.