Canned Response Generator
Describe a support situation. Get 3 reusable canned responses with placeholders, ready to save as templates, free.
Examples
Canned response examples for customer service
Four situations every support team answers daily, and the kind of reusable template this tool writes for each.
Where is my order: the single most common support question for most stores.
Situation: customer asking where their order is, it has shipped but not arrived yet.
Hi {customer_name}, thanks for checking in. Your order {order_number} shipped on {ship_date} and is on its way. You can follow it here: {tracking_link}. Most orders arrive within {delivery_window}, and if it hasn't turned up by {latest_date}, reply to this email and we'll sort it out right away. {agent_name}
A password reset request in chat.
Situation: customer can't log in and wants to reset their password.
No problem, I can help with that. I've just sent a reset link to {email_address}. It's valid for {link_expiry}, so check your spam folder if it isn't in your inbox in a minute or two. Anything else I can help with while you're here?
A refund request that falls outside the return window.
Situation: refund requested after the return window has closed.
Hi {customer_name}, I understand, and I'm sorry this one didn't work out for you. Our return window is {return_window}, and this order was placed on {order_date}, so it falls just outside it. What I can do is {alternative_offer}. Would that help? {agent_name}
A public complaint on social media about a slow reply.
Situation: customer complaining publicly that nobody answered their email.
Hi {customer_name}, we're sorry for the wait, that's not the response time we aim for. Please send us a DM with the email address you wrote from and we'll pick this up personally today.
Writing templates
What makes a canned response worth saving
The tool applies these automatically. Written out, they work just as well typed by hand.
Placeholders for anything that changes
Names, order numbers, dates, and links go in {curly_braces}. A canned response only saves time if it's reusable without rewriting the middle of it.
Answer, then the next step
Every template should resolve the question and say what happens next. A template that only acknowledges the message just creates a second ticket.
Write for the channel
An email template needs a greeting and sign-off. A live chat template needs to be short enough to read in one glance. The same answer, formatted twice.
Personalize the first line before sending
The fastest way to make a canned response feel human is one specific sentence at the top. The rest of the template can stay exactly as saved.
FAQ
Questions people ask
What are canned responses?
Canned responses are pre-written replies to questions a support team answers again and again, like order status, password resets, or refund requests. Agents save them as templates or macros in their help desk and personalize them before sending.
How do I write good customer service response templates?
Keep each template focused on one situation, answer the question fully, end with the next step, and put every customer-specific detail in a placeholder like {order_number}. Then give agents room to add one personal line at the top.
Do canned responses sound robotic to customers?
Only when they are generic or answer a different question than the one asked. A template that addresses the exact situation, with the customer's name and details filled in, reads as fast and attentive, not robotic.
Can I use these in Gmail, Zendesk, Intercom, or Help Scout?
Yes. The output is plain text with {placeholders}, so you can paste it into Gmail templates, Zendesk macros, Intercom saved replies, Help Scout saved replies, or any other tool that stores reusable text.
Is this free, and do I need an account?
Yes, it's free with no sign-up. There's a small daily limit per browser to keep it running for everyone, and nothing you enter is stored.
What's the difference between canned responses and Bund AI?
Canned responses still need a person to pick the right one, fill it in, and do the follow-up work. Bund AI reads each incoming chat or email, writes the reply for that specific customer, and takes the action it promises, like a refund or an order change, automatically.
More free tools
- Customer Service Script GeneratorOpening, body and closing scripts for chat, email and phone agents.
- AI Email Response GeneratorTurn an incoming email into 3 clear, professional responses.
- Angry Customer Reply GeneratorCalm, accountable replies to frustrated customers that de-escalate.
- FAQ GeneratorGenerate FAQs from your product description, plus FAQPage schema.
Canned responses save typing. Bund AI saves the whole ticket.
Bund AI reads every incoming chat and email, writes a reply specific to that customer, and takes the action it promises, then hands off to your team only when a person is genuinely needed.