Workflow automations that act the moment something happens in support
Bund AI runs when-this-then-that automations across your support. Build rules from a template catalog so that when an escalation, lead, ticket, booking, or negative-feedback event fires, Bund AI takes the action automatically: assign it, alert the team, open a ticket, post to Slack, or call a webhook. Each rule fires at most once per subject.
The roadblocks it removes
Routing happens by hand
Someone has to notice each escalation and assign it. Bund AI auto-assigns new escalations and alerts when one sits too long, with no manual triage.
Important events go unnoticed
A new lead or a negative review can slip past a busy team. Bund AI notifies the right people the moment it happens, by email or Slack.
Glue work between tools is manual
Copying support events into your other systems eats time. Bund AI posts a webhook or opens a ticket automatically, so the handoff between tools just happens.
It takes the action, not just the question
Triggers fire inline or on a schedule, and each rule runs an action automatically. Ready-made templates get you started in minutes. Risky actions pause for a one-tap human approval, and anything that truly needs a person hands off with full context.
Event triggers fire inline; time-based ones run on a schedule. Every automation run is deduped per subject.
Questions teams ask
What can a workflow automation do?
Each rule runs an action when a trigger fires: send an email, post to Slack, send a webhook, create a ticket, or assign an escalation. Triggers include new escalations, leads, tickets, bookings, and negative feedback, plus time-based SLA and stale-lead checks.
Do I have to build rules from scratch?
No. A template catalog covers the common ones: auto-assign new escalations, alert when an escalation breaches SLA, open a ticket on negative feedback, notify on new leads, and alert on new bookings.
Will a rule fire more than once for the same thing?
No. Every automation run is deduplicated per subject, so a rule fires at most once for a given escalation, lead, or ticket.
Automate the busywork around every support event.
See it resolve a real ticket on your own support flow in a 20-minute demo, or start free today.