AI Support Cost Calculator
See what each support ticket costs you today, and get an honest estimate of your monthly cost and savings if an AI agent resolved part of the volume. Free, no sign-up.
Support tickets, chats and emails your team handles.
Fully loaded: wage, benefits, tools and overhead.
Agent time spent per conversation, including wrap-up.
Each message the AI sends counts as one reply. Most resolved chats take 1 to 3.
50 to 60% is a realistic starting point for a well-documented product. Teams with lots of account-specific or judgement-heavy questions should start lower.
This is an estimate, not a quote. It assumes resolved conversations need no agent time at all and the rest take the same time as today. Real results depend on how complete your help content is and how complex your questions are. Try Bund AI on your own conversations to see your real resolution rate.
Free. No sign-up. Everything is calculated in your browser, nothing you enter is sent anywhere.
How it's calculated
- Cost per ticket
- Cost per ticket = agent cost per hour x handle time (min) / 60
- Monthly cost today
- Monthly cost = conversations x cost per ticket
- With an AI agent
- Cost = (conversations - AI resolved) x cost per ticket + plan price
- Plan needed
- AI replies = AI resolved conversations x replies per conversation
- Hours freed
- Hours = AI resolved conversations x handle time (min) / 60
Worked examples
Support cost examples
Four teams run through the calculator, including a deliberately conservative case.
A small team handling chat and email for an online product.
2,000 conversations a month, $25 an hour, 8 minute handle time, AI resolves 55%, 2 replies per conversation.
Each ticket costs $3.33 today, $6,667 a month. The AI resolves 1,100 conversations using about 2,200 replies, which fits the Growth plan at $99. Team cost falls to $3,000, so the estimate is about $3,568 saved a month and 147 agent hours freed.
A founder-led team answering customer emails.
300 conversations a month, $20 an hour, 10 minute handle time, AI resolves 50%.
$3.33 a ticket, $1,000 a month. 150 AI-resolved conversations need about 300 replies, covered by Starter at $49. Estimated cost $549 a month, saving about $451 and 25 hours.
A support operation well past 10,000 AI replies a month.
10,000 conversations a month, $30 an hour, 6 minute handle time, AI resolves 60%.
$3.00 a ticket, $30,000 a month. 6,000 resolved conversations need about 12,000 replies, above the Scale plan, so this is an Enterprise conversation. The agent time saved is worth about $18,000 a month before plan cost.
The growing team again, assuming the AI only resolves 30%.
2,000 conversations, $25 an hour, 8 minutes, AI resolves 30%.
600 resolved conversations use about 1,200 replies, which needs Growth at $99. Team cost is $4,667, so savings drop to about $1,901 a month. Worth running your own low case before you commit.
Getting a fair estimate
How to get a number you can trust
The math is simple. The inputs are where estimates go wrong, in both directions.
Use fully loaded agent cost
Wage alone understates cost per ticket. Include benefits, software seats, management and overhead, often 1.25 to 1.4 times base pay.
Start with a realistic resolution rate
50 to 60% is a fair starting assumption for a product with good help content. Complex, account-specific or judgement-heavy questions resolve less often.
Count replies, not conversations
AI plans are usually metered on messages sent. A resolved conversation often takes 2 or 3 replies, so budget on replies to avoid a surprise.
Freed hours are not automatically savings
The money only moves if you hire less, absorb growth without hiring, or redeploy people to higher-value work. Plan which one before you count it.
FAQ
Questions people ask
How do you calculate cost per ticket?
Multiply your fully loaded agent cost per hour by the average handle time in hours. $25 an hour and an 8 minute handle time is 25 x 8 / 60 = $3.33 a ticket. Alternatively, divide total monthly support cost by tickets handled.
How much does an AI chatbot for customer support cost?
It depends on the vendor and how it is priced: per seat, per resolution or per message. Bund AI is priced by AI replies a month: Basic $0.99/mo (50 AI replies a month), Starter $49/mo (1,000 AI replies a month), Growth $99/mo (5,000 AI replies a month), Scale $199/mo (10,000 AI replies a month), and Enterprise for custom volume.
What counts as an AI reply?
Every message the Bund AI agent sends to a customer on the web widget or by email counts once. Messages your team sends do not. That is why the calculator asks how many replies a typical resolved conversation takes.
How accurate is this estimate?
It is a planning estimate, not a quote. It assumes resolved conversations need no agent time and everything else takes as long as today. Your real resolution rate depends on your help content and the questions customers ask, so test on your own conversations.
Does Bund AI handle phone support?
No. Bund AI works on web chat and email. For phone-heavy teams, the savings come from moving routine questions to chat and email where the AI can answer them.
Is anything I enter stored?
No. The calculator runs entirely in your browser. Nothing you type is sent to a server or saved.
More free tools
- Cost Per Ticket CalculatorSupport cost per ticket, with a blended figure when AI handles some.
- Erlang C Staffing CalculatorHow many agents you need to hit your service level.
- SLA CalculatorUptime to allowed downtime, and support response due times.
- CSAT CalculatorCustomer satisfaction score from survey ratings, plus CES.
Find your real resolution rate, on your own conversations.
Connect your help content and Bund AI starts answering on web chat and email, resolving routine questions and handing the rest to your team with full context. Run it on real traffic and the estimate becomes a measured number.