Divide your total support cost by tickets resolved, then see your blended cost per ticket if an AI agent handles part of your volume. Free, no sign-up.
For the period: agent pay and benefits, help desk and tool licences, management and overhead.
Resolved in the same period, not just opened.
Leave at 0% to see only your current cost per ticket. Move it up to compare a blended cost per ticket.
Free. No sign-up. Everything is calculated in your browser, nothing you enter is sent anywhere.
Four scenarios, including one where an AI tool does not pay for itself.
Three agents plus a help desk subscription, one month.
$12,000 total support cost, 2,000 tickets resolved.
$12,000 / 2,000 = $6.00 per ticket.
The same team, with AI handling half the volume.
$10,000 total cost, 2,000 tickets, 50% handled by AI, $500 a month for the AI tool.
Human cost falls to $10,000 x 50% = $5,000, plus $500 for the tool is $5,500. Blended cost per ticket is $5,500 / 2,000 = $2.75, down from $5.00.
A specialist team handling complex tickets.
$20,000 total cost, 400 tickets.
$20,000 / 400 = $50 per ticket. At this cost per ticket, even a modest AI share on the simple questions can matter.
Very low volume with a flat monthly fee.
$600 total cost, 100 tickets, 20% handled by AI, $200 a month for the tool.
Human cost falls to $480, plus $200 for the tool is $680. That is $6.80 per ticket versus $6.00 today, so at this volume the fee outweighs the saving.
Rules of thumb for measuring support cost honestly.
Include agent pay and benefits, management time, help desk and tool licences, training, and a share of overhead. Leaving them out makes your cost per ticket look better than it is.
Reopens and abandoned tickets inflate the denominator and hide what a real resolution costs. Use the same period for cost and tickets.
Email, chat and phone cost different amounts, and so do simple and complex tickets. One average is a good start, but separate figures show where automation will help most.
A low number built on rushed answers raises repeat contacts and churn. Read it next to customer satisfaction, first response time and reopen rate.
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