Gorgias charges by ticket volume, not by agent. Billed monthly, Starter is $10 for 50 tickets, Basic is $60 for 300, Pro is $360 for 2,000 and Advanced is $900 for 5,000, with overage around $0.36 to $0.40 per extra ticket. The AI Agent is an add-on billed per automated interaction, and each AI interaction also counts as a ticket.
Helpdesk prices without the AI Agent. Annual billing is roughly two months free on Basic, Pro and Advanced; Starter is monthly only.
A brand-new store testing a help desk.
Small Shopify stores with steady but modest volume.
Growing brands; Gorgias labels this its most popular plan.
High-volume ecommerce teams.
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Sources: gorgias.com/pricing · Gorgias docs: Voice add-on pricing
Gorgias is never priced per agent. You pick a plan by how many billable tickets you expect a month, and pay overage for each ticket beyond it. A billable ticket is any conversation that gets a reply from a human, a rule or the AI Agent; a thread counts once however many messages it has.
The AI Agent is billed per automated interaction, meaning a request resolved with no human involved. Each automated interaction also counts as a helpdesk ticket, so AI usage moves both meters.
The upside: adding agents is free. The downside: a big sales month, a shipping delay or a promotion shows up directly on the invoice.
The AI Agent is bundled into higher-priced versions of each plan, with a set number of automated interactions.
With AI Agent on, monthly prices become Starter $40 (30 interactions), Basic $90 (30), Pro $550 (190) and Advanced $1,430 (530).
Gorgias prices bundled interactions at $1.00 on monthly billing and $0.90 on annual. Its comparison table shows $0.85 on Advanced annual.
Automated interactions beyond your tier's allowance cost $1.50 each, and each one also counts as a ticket.
Annual billing, list prices from gorgias.com. Gorgias is priced by volume, so the examples assume typical volumes for each team size. Moving up an AI tier can be cheaper than paying overage.
About 600 tickets a month, 150 of them resolved by the AI Agent.
3 team seats and 1,000 AI replies a month, flat. Order lookups, refunds and edits included.
About 2,500 tickets a month, 600 of them resolved by the AI Agent.
10 team seats and 5,000 AI replies a month at one flat price.
Black Friday, a delayed shipment or a viral product all raise ticket volume, and the bill follows automatically.
An automated interaction is billed as an AI interaction and also counts toward your ticket allowance.
$1.50 per automated interaction past your limit, noticeably more than the bundled rate.
Priced in tiers by voice and SMS tickets. Gorgias doesn't publish these prices; they're shown in your account's billing page.
A customer replying after a period of inactivity can open a new billable ticket.
No. Gorgias has no free plan, even though its button says "sign up free". You get a 30-day free trial with all features and no credit card, then the cheapest plan is Starter at $10 a month for 50 tickets.
Gorgias is strong for Shopify brands and never charges per agent. The trade-off is that the bill tracks ticket and AI volume. Bund AI does order lookups, refunds and order edits too, and charges one flat monthly price per plan instead of per ticket.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.