Pricing guide · Last verified September 2026
Zendesk Pricing (2026): Plans, AI Add-ons & Hidden Costs
Zendesk charges per agent, per month. On annual billing, Support Team is $19, Suite Team is $55 and Suite Professional is $115 per agent, and Suite Enterprise is quoted by sales. AI is billed on top: Copilot is $50 per agent a month, and the AI agent is billed per automated resolution beyond a small allowance included with each seat.
- Starts at
- $19 / agent / mo
- Main suite
- $55 to $115 / agent
- Copilot
- +$50 / agent / mo
- Free plan
- No, 14-day trial
Plan by plan
Zendesk plans and prices
Prices are per agent per month on annual billing, as listed on zendesk.com. Monthly billing is available at a higher rate; Zendesk advertises up to 20% off for paying yearly.
Support Team
Email-only ticketing for a small team that doesn't need live chat or a help center.
- Email ticketing and routing
- Automations, triggers and macros
- Prebuilt analytics dashboards
Suite Team
The usual starting point: tickets plus messaging, a help center and AI agents.
- Messaging, live chat and telephony
- Knowledge base and omnichannel routing
- AI agents, billed per automated resolution
Suite Professional
Growing teams that need skills-based routing, an IVR and more admin tooling.
- Everything in Suite Team
- Skills-based routing and IVR phone tree
- Admin Copilot, writing tools and App Builder
Suite Enterprise + Copilot
Large operations that want Copilot bundled with enterprise controls.
- Everything in Suite Professional
- Copilot (auto assist, intelligent triage)
- Sandbox, approval workflows, custom roles
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Sources: zendesk.com/pricing · Zendesk help: AI agent usage allowances · Zendesk help: automated resolution billing
How you're billed
Per agent, plus per resolution for AI
Every Zendesk plan is priced per agent seat. Add a person to your support team and the bill goes up by one seat, whatever volume that person handles. Most plans are sold on annual contracts, and the advertised prices assume you pay yearly.
AI is metered separately. Zendesk's AI agents are billed per automated resolution, and each seat now comes with a small monthly usage allowance (per Zendesk's help center, for example $2 per agent on Suite Team and $5 on Suite Professional). Once that allowance is used, resolutions are billed monthly as overage, whatever your contract term. Since May 2026 only verified resolutions count, not escalations.
So a Zendesk bill has two dials: headcount and AI volume. The first is predictable, the second moves with your ticket volume.
AI costs
What Zendesk AI costs
"Zendesk AI pricing" covers three different things, and only one of them has a fixed public price.
Copilot: $50 per agent / month
Agent-assist tools for your human team, such as auto assist and intelligent triage. Billed per agent on annual contracts, and bundled into Suite Enterprise + Copilot.
AI agents: per automated resolution
The autonomous agent that answers customers. Included allowance per seat, then billed per verified resolution. Zendesk does not publish the per-resolution rate; committed packs are cheaper than pay-as-you-go overage, and pricing comes from sales. Third-party reports put it around $1.50 to $2.00, but check with Zendesk.
Workforce engagement: $50 per agent / month
The Workforce Engagement bundle is sold separately, per agent, on top of your Suite plan.
Worked examples
What Zendesk costs a real team
Annual billing, list prices from zendesk.com. AI resolution overage is shown as a line item without a number because Zendesk does not publish the rate.
3-agent team
A small support team on Suite Team, with and without Copilot.
3 team seats and 1,000 AI replies a month included. No per-resolution fee.
10-agent team
A growing team on Suite Professional for skills-based routing and an IVR.
10 team seats and 5,000 AI replies a month included, at one flat price.
Watch for
Hidden costs
AI resolution overage
Resolutions beyond your seat allowance are billed monthly, and the rate isn't public. A busy month for support is a more expensive month.
Annual commitment
The headline per-agent prices assume a yearly contract. Paying monthly costs more per agent.
Add-on bundles
Workforce engagement ($50/agent), Contact Center ($83/agent) and Copilot ($50/agent) are each priced per seat, so they multiply with headcount.
Tier jumps for single features
Skills-based routing, the IVR phone tree and App Builder sit on Professional. Needing one of them moves every seat from $55 to $115.
Telephony usage
Phone numbers and call minutes are billed on usage on top of the seat price. Check Zendesk's current rates for your region.
Free plan
Is Zendesk free?
No. Zendesk has no free plan. It offers a 14-day free trial with Suite Professional features and Copilot turned on, after which you pick a paid plan.
- 14-day free trial, no permanent free tier
- Cheapest paid option: Support Team at $19 per agent / month (annual)
- Zendesk's startups program offers eligible early-stage companies a 6-month Suite trial for up to 50 agents
The flat-rate option
Zendesk pricing vs. Bund AI
Zendesk is a full help desk with voice, social channels and a large app marketplace. If you mainly need an AI agent that answers and acts on web chat and email, Bund AI costs one flat monthly price with seats and AI replies included, and nothing billed per resolution.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
FAQ
Questions people ask
How much does Zendesk cost per month?
On annual billing, Zendesk costs $19 per agent per month for Support Team, $55 for Suite Team and $115 for Suite Professional. Suite Enterprise is priced by sales. A 5-agent team on Suite Team pays about $275 a month before AI usage or add-ons.
How much does Zendesk AI cost?
Copilot is $50 per agent per month on annual billing. Zendesk's AI agents are billed per automated resolution: each seat includes a small monthly allowance, and resolutions beyond it are billed as overage. Zendesk does not publish the per-resolution rate on its pricing page.
Does Zendesk have a free plan?
No. Zendesk offers a 14-day free trial but no permanent free plan. The lowest paid plan is Support Team at $19 per agent per month, billed annually.
Is Zendesk cheaper billed annually?
Yes. Zendesk's listed prices assume annual billing, and it advertises up to 20% off compared with paying monthly.
What happened to Suite Growth?
Suite Growth no longer appears on Zendesk's public pricing page, which now lists Support Team, Suite Team, Suite Professional and Suite Enterprise + Copilot. Existing customers may still be on older plans; Zendesk's help center still references them.
Is there a cheaper alternative to Zendesk?
For web chat and email support with an AI agent, Bund AI starts at $0.99 a month and its Starter plan is $49 a month for 3 team seats and 1,000 AI replies, with no per-resolution fee. It does not cover phone support or ITSM, so teams that rely on those should stay on a full help desk.
Related
Keep comparing
Predictable pricing, AI included.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.