Freshdesk charges per agent, per month. On annual billing, Growth is $19, Pro is $55 and Enterprise is $89 per agent. Freddy AI Agent includes 500 sessions, then costs $49 per 100 sessions, and Freddy AI Copilot is $29 per agent a month. The old forever-free plan is now a 6-month free program for up to 2 agents.
Freshdesk (ticketing) prices per agent per month. Freshworks advertises 20% savings for annual billing; the monthly price is shown underneath. Freshdesk Omni, which adds chat and voice, is priced separately and higher.
Small teams moving off a shared inbox onto real ticketing.
Growing teams that need SLAs, intelligent routing and custom reporting.
Larger operations that need sandboxing, audit logs and skill-based routing.
Teams that want email, chat, messaging and voice in one workspace.
Last verified: September 2026. Vendors change prices without notice, so confirm on the official page before you buy. Sources: freshworks.com/freshdesk/pricing · Freshdesk Omni pricing · Freshworks help: Freshdesk Free program
Freshdesk is priced per agent seat, and features are split across Growth, Pro and Enterprise. SLA policies, for example, start on Pro, so needing them usually means moving every agent from $19 to $55.
The AI agent is metered by sessions. Freddy AI Agent includes 500 sessions on paid plans, then costs $49 per 100 sessions. Freshworks' page doesn't state whether the included 500 renew monthly, so confirm with sales before you model it.
Agent-assist is a separate per-seat add-on: Freddy AI Copilot is $29 per agent per month on annual billing.
Freshdesk splits AI into three products with three different meters.
The customer-facing AI agent. First 500 sessions included on Growth, Pro and Enterprise, then billed in blocks of 100.
Agent-assist for your team, billed annually per agent. On Freshdesk Omni it is available on Pro and Enterprise only.
AI-driven analytics, included on the Enterprise plan.
Annual billing, list prices from freshworks.com. Session counts are assumptions, and assume the 500 included sessions apply to that month.
Pro plan, Copilot for everyone, 1,000 AI Agent sessions a month.
3 team seats and 1,000 AI replies a month included, flat.
Pro plan, Copilot for everyone, 2,000 AI Agent sessions a month.
10 team seats and 5,000 AI replies a month at one flat price.
The Free program lasts 6 months and caps you at 2 agents. After that, or when you add a third agent, you move to a paid plan.
Beyond the included 500 sessions, Freddy AI Agent is $49 per 100. High-volume months cost more.
Part-time agents can use day passes at $2 (Growth), $7 (Pro) or $12 (Enterprise) per agent per day, higher on Omni. Useful, but easy to lose track of.
Freshdesk alone is ticketing. Chat, messaging and voice come with Freshdesk Omni, which starts at $29 per agent rather than $19.
Connector app tasks are sold at $80 per 5,000, and MCP actions beyond the yearly allowance cost $15 per 1,000.
Not permanently anymore. Freshdesk's Free program covers up to 2 agents for 6 months, on Freshdesk only (not Omni). There is also a 14-day free trial of the Enterprise plan.
Freshdesk is inexpensive per seat and a capable ticketing tool. The AI that actually answers customers is metered on top. Bund AI prices the AI agent and the team seats into one flat plan, starting at $0.99 a month for the Basic plan.
| Bund AI plan | Price | AI replies | Team seats |
|---|---|---|---|
| Basic | $0.99 / month | 50 AI replies / month | 1 team seat |
| Starter | $49 / month | 1,000 AI replies / month | 3 team seats |
| Growth | $99 / month | 5,000 AI replies / month | 10 team seats |
| Scale | $199 / month | 10,000 AI replies / month | 25 team seats |
| Enterprise | Custom | Unlimited AI replies | Unlimited team seats |
One price per plan, with AI replies and team seats included. No per-seat add-ons and no per-resolution fees. An AI reply is any message the agent sends a customer on web chat or email.
Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.