Bund AI
Get started
Flat pricing · No per-agent cost

The Olark alternative with the AI agent and seats in one price

Olark is a live chat platform that has been around since 2009 and now sells an AI website agent with no token costs, plus a simple per-agent live chat plan at $29 a month. Its AI plan is a high flat price with one human seat. Bund AI is the alternative if you want an AI agent, several team seats and actions like refunds and order changes at a much lower flat price, and you only need web chat and email.

Get startedBook a demo

Written by the Bund AI team · Updated September 23, 2026

Why switch at all

What teams run into with Olark

01

The AI plan starts at a high flat price

Olark's Standard AI Website Agent is $400 a month billed annually ($4,800 a year) on its pricing page, with one human agent seat included and extra seats at $29 per agent per month. It is predictable, and it is a big step from a $29 chat plan.

02

Chat-first, not a help desk

Olark is built around website chat. If conversations also arrive by email and need a team inbox, a knowledge base and handoff with context, that is outside what it is built around.

03

Human-only plan has no AI

The $29-per-agent live chat plan is human-powered; the AI agent is the separate, pricier plan. You choose between a cheap human tool and an expensive AI one.

Side by side

Olark and Bund AI

How each one charges and what it actually resolves versus routes.

Olark

Standard AI Website Agent: $400 a month billed annually, one human seat included
Extra seats at $29 per agent per month
Live Chat Only plan: $29 per agent per month, human-powered
No token costs or usage overages on the AI plan
Custom enterprise plans for SSO, regional routing and custom workflows

Bund AI

One flat monthly price per plan, team seats and AI replies included
20+ built-in actions: refunds, order changes, tracking, bookings
Web chat and email from one knowledge base, 40+ languages
Human handoff with the full conversation and context
No voice, SMS, WhatsApp or social channels
Your options

Best Olark alternatives & competitors

The Olark competitors teams most often shortlist, and who each one suits. Full disclosure: we make Bund AI, so it's first. The rest are the tools that come up most in buyers' shortlists and AI answers.

  1. 01

    Bund AI · from $0.99 / month

    AI agent for web chat and email that answers from your own content and takes the action: refunds, order changes, tracking and bookings. Hands off to your team with context. Flat monthly plans with seats included.

  2. 02

    LiveChat

    Polished live chat for human agents, priced per agent.

    Best for:
    Teams that mainly staff a live chat desk.
    Watch out:
    Per-agent pricing, so the bill grows with headcount.
  3. 03

    Tidio

    Chat widget and help desk with the Lyro AI agent and a free plan.

    Best for:
    Small shops that want a low-cost chat widget with AI.
    Watch out:
    Billable conversations and Lyro AI conversations are two meters.
  4. 04

    Crisp

    Live chat and omnichannel inbox with a free plan and a flat price per workspace.

    Best for:
    Small teams that want chat plus a shared inbox.
    Watch out:
    AI runs on a monthly credit allowance that rises with the tier.
In practice

A resolved conversation, not just an assigned ticket

The agent answers the request from your own content, takes the action behind it, and leaves your team a full history if a person needs to step in.

A resolved conversation in the Bund AI dashboard, with the transcript, the actions taken, and an AI summary.
Honestly

When you should stay with Olark

Bund AI isn't the better choice for every case. Here's when we'd tell you not to switch:

You want unlimited AI conversations at one flat price and are fine at $400 a month.
You mostly need a simple live chat widget for human agents at $29 per agent.
You want to preview the AI on your site before paying: Olark offers a free preview with no credit card.
You have a long-running Olark setup that your team already knows.
FAQ

Questions people ask

How much does Olark cost?
Checked on Olark's pricing page in October 2026: the Standard AI Website Agent is $400 a month billed annually ($4,800 a year) with one human agent seat included and extra seats at $29 per agent per month. A human-powered Live Chat Only plan is $29 per agent per month. Enterprise plans are custom.
Worked example: a 3-person team
On Olark's AI plan, one seat is included and two more cost $29 each, so $400 + $58 = $458 a month on annual billing. Three seats on Live Chat Only is 3 × $29 = $87 a month, with no AI agent. Bund AI's Starter plan is $49 a month for 3 team seats and 1,000 AI replies, with the AI agent and three seats included. Olark's AI plan advertises unlimited AI conversations, while Bund AI includes 1,000 AI replies on Starter, so very high AI volume is a place to compare carefully.
Is there a free plan?
Olark offers a free preview of its AI agent with no credit card, and a 14-day trial of the live chat plan. Bund AI's entry plan is Basic at $0.99 a month for 1 team seat and 50 AI replies.
What counts as an AI reply on Bund AI's plans?
Every message the agent sends a customer, on web chat or email, counts once. Messages your team sends don't count. A conversation often takes two or three AI replies, so 1,000 replies covers a few hundred AI-handled conversations. Plans are billed per calendar month, and you can change plans from your dashboard as volume changes.
Is there a contract, and how do I cancel?
No long contract. Billing runs through Stripe, and you cancel from your dashboard at any time; your plan stays active until the end of the billing period you've paid for.
Can I bring my existing data over?
Yes. You import your knowledge as help articles, documents, or PDFs, and export existing tickets from your current provider to import into Bund AI. Nothing is stored in a proprietary format that makes a future switch harder.
What happens to my data?
Bund AI runs on our infrastructure, and conversation history and customer data live in your account there. For AI answers, that request is sent to a language model provider under contract; you can export your data at any time.

See everything Bund AI does

Related

Keep comparing

Best LiveChat alternativesBest Tidio alternativesBest Crisp alternativesBest Drift alternatives

Compare it yourself.

Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.

Book a demoGet started