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Flat pricing · No per-agent cost

The Re:amaze alternative with seats and AI replies in one flat price

Re:amaze is an affordable help desk with live chat, email and social channels, popular with Shopify stores, with a native Shopify integration and plans priced per team member. Its AI Agent comes with a small allowance of resolutions per user, and extra ones cost $0.85 each. Bund AI is the alternative if you'd rather have one flat monthly price for seats and AI, and you can do without native Shopify and social channels.

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Written by the Bund AI team · Updated September 23, 2026

Why switch at all

What teams run into with Re:amaze

01

Per team member pricing

Re:amaze's Basic, Pro and Plus plans are priced per team member per month, so adding people adds to the bill. Its Starter plan is a flat $59 a month for unlimited team members, capped at 500 responded conversations a month.

02

AI resolutions have an allowance, then a meter

Per the pricing page, the AI Agent includes 5 resolutions per user per month on Basic and Pro and 20 on Plus, and additional resolutions are $0.85 each. A small team can use the included amount quickly.

03

Plans split by channel

SMS and voice channels start on the Pro plan, and in-chat video calls on Plus. The channel you need can decide your tier.

Side by side

Re:amaze and Bund AI

How each one charges and what it actually resolves versus routes.

Re:amaze

Basic $29, Pro $49, Plus $69 per team member per month ($26.10, $44.10, $62.10 annual)
Starter: $59 flat for unlimited team members, max 500 responded conversations a month
AI Agent resolutions included per user, then $0.85 each
Live chat, email and social channels; SMS and voice from Pro
Re:amaze for Shopify integration

Bund AI

One flat monthly price per plan, team seats and AI replies included
No per-resolution fee
No native Shopify app today: order actions run through custom actions that call your store's API
Refunds, cancellations and address changes can require one-tap approval before they run
Web chat and email only; no voice, SMS or social channels
Your options

Best Re:amaze alternatives & competitors

The Re:amaze competitors teams most often shortlist, and who each one suits. Full disclosure: we make Bund AI, so it's first. The rest are the tools that come up most in buyers' shortlists and AI answers.

  1. 01

    Bund AI · from $0.99 / month

    AI agent for web chat and email that answers from your own content and takes the action: refunds, order changes, tracking and bookings. Hands off to your team with context. Flat monthly plans with seats included.

  2. 02

    Gorgias

    Ecommerce help desk priced by ticket volume, with a native Shopify app.

    Best for:
    Shopify stores that want order data in the sidebar.
    Watch out:
    Tickets plus AI interactions are metered, so peak months cost more.
  3. 03

    Richpanel

    Ecommerce help desk focused on self-service and order actions for DTC brands.

    Best for:
    DTC brands that want customers to self-serve order changes.
    Watch out:
    Built for ecommerce only.
  4. 04

    Tidio

    Low-cost chat widget with the Lyro AI agent, popular with small Shopify stores.

    Best for:
    Small stores that mainly want a cheap chat widget.
    Watch out:
    The AI agent has its own conversation limits.
  5. 05

    Help Scout

    Simple email-first help desk with a Shopify integration and a free plan.

    Best for:
    Small teams that mostly answer email.
    Watch out:
    AI Answers is billed per resolution on top of per-user seats.
In practice

A resolved conversation, not just an assigned ticket

The agent answers the request from your own content, takes the action behind it, and leaves your team a full history if a person needs to step in.

A resolved conversation in the Bund AI dashboard, with the transcript, the actions taken, and an AI summary.
Honestly

When you should stay with Re:amaze

Bund AI isn't the better choice for every case. Here's when we'd tell you not to switch:

You rely on Re:amaze's Shopify integration and don't want to set up API actions.
You need SMS, voice or social channels in the same help desk.
You are a very small team, and Starter at $59 flat covers you.
Your team already knows Re:amaze and your AI volume stays inside the included allowance.
FAQ

Questions people ask

How much does Re:amaze cost?
Checked on Re:amaze's pricing page in October 2026: Basic is $29, Pro $49 and Plus $69 per team member per month ($26.10, $44.10 and $62.10 billed annually). Starter is $59 a month flat for unlimited team members, limited to 500 responded conversations a month. All plans have a 14-day trial.
Worked example: 3 people and 300 AI resolutions a month
Three team members on Pro at $49 is $147 a month. The AI Agent includes 5 resolutions per user, so 15, and the other 285 at $0.85 each is $242.25, for a total of about $389 a month at list prices. Bund AI's Starter plan is $49 a month for 3 team seats and 1,000 AI replies, with no per-resolution fee. Starter at $59 flat would be cheaper for a team that fits within its 500-conversation cap, so check which of Re:amaze's plans fits before comparing.
Does Bund AI have a Shopify app like Re:amaze?
Not today. Bund AI connects to your store through custom actions: HTTP calls to your store's API for order lookups, refunds, cancellations and address changes, each of which can require one-tap approval before it runs. Custom actions are on the Starter plan and up. If you want a native Shopify integration with no setup, Re:amaze will be quicker to start.
What counts as an AI reply on Bund AI's plans?
Every message the agent sends a customer, on web chat or email, counts once. Messages your team sends don't count. A conversation often takes two or three AI replies, so 1,000 replies covers a few hundred AI-handled conversations. Plans are billed per calendar month, and you can change plans from your dashboard as volume changes.
Is there a contract, and how do I cancel?
No long contract. Billing runs through Stripe, and you cancel from your dashboard at any time; your plan stays active until the end of the billing period you've paid for.
Can I bring my existing data over?
Yes. You import your knowledge as help articles, documents, or PDFs, and export existing tickets from your current provider to import into Bund AI. Nothing is stored in a proprietary format that makes a future switch harder.
What happens to my data?
Bund AI runs on our infrastructure, and conversation history and customer data live in your account there. For AI answers, that request is sent to a language model provider under contract; you can export your data at any time.

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Keep comparing

Best Gorgias alternativesBest Tidio alternativesBest Help Scout alternativesBest Olark alternatives

Compare it yourself.

Start on the Basic plan for $0.99 a month, or book a demo to see the agent on your own conversations first.

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